PureSocial Status

All Systems Operational

Social Network Operational
90 days ago
100.0 % uptime
Today
Facebook Wall Channel Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Channel Operational
90 days ago
100.0 % uptime
Today
Instagram Feed Operational
90 days ago
100.0 % uptime
Today
Instagram DM Channel Operational
90 days ago
100.0 % uptime
Today
Twitter Channel Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Google my busniess Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
YouTube Channel Operational
90 days ago
100.0 % uptime
Today
Messaging Channel Operational
90 days ago
99.98 % uptime
Today
WhatsApp Meta Channel Operational
90 days ago
100.0 % uptime
Today
WhatsApp Sunshine Conversations Channel Operational
90 days ago
100.0 % uptime
Today
WhatsApp 360 Dialog Channel Operational
90 days ago
99.9 % uptime
Today
Campaign Manager Operational
90 days ago
100.0 % uptime
Today
WeChat Operational
90 days ago
100.0 % uptime
Today
Telegram Channel Operational
90 days ago
100.0 % uptime
Today
Contact Center Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud V2 Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud V1 Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud Open Messaging Operational
90 days ago
100.0 % uptime
Today
Genesys Engage Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Connect Connector Operational
90 days ago
100.0 % uptime
Today
System Services Operational
DNS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 2, 2026

No incidents reported today.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Completed - The scheduled maintenance has been completed.
Feb 27, 22:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:00 UTC
Scheduled - We would like to inform you that maintenance on the PureSocial platform is scheduled for February 27th at 22:00 (UTC).

Reason for the activity
System update will be implemented.

Anticipated changes
1. Renewal of the puresocial.cx domain certificate

Service impact
No interruptions to operations or services are expected during this maintenance.

Feb 26, 23:23 UTC
Completed - The scheduled maintenance has been completed.
Feb 27, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 19:00 UTC
Scheduled - We would like to inform you that emergency maintenance has been scheduled for February 27th at 6:30 PM (UTC).

Reason for the activity:
A technical adjustment will be implemented to correct a problem when sending HSMs with Brazilian numbers.

Anticipated changes
• HSM application, correction of the Brazilian number filter

Service impact:
No interruptions to operations or services are expected during this maintenance.

Feb 27, 18:15 UTC
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
Completed - The scheduled maintenance has been completed.
Feb 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 23:00 UTC
Scheduled - Scheduled maintenance will take place on February 23 at 23:00 (UTC).

Reason for the activity:
Several improvements will be implemented on the platform aimed at operational optimization, technical compliance, and system resilience.

Anticipated changes
• A template selector has been added to the campaigns menu to facilitate management.
• A "Cancel" button has been added to the campaigns dashboard to stop the current upload.
• The formatting and validation of Brazilian numbers (SMP) without a country code has been optimized, expanding coverage to cases previously unsupported in HSM submissions.
• A protection mechanism has been implemented to prevent failures in downloading multimedia content, avoiding massive retries to the social network and reducing the risk of blocks.
• A new OAuth authentication scheme, type PKCE, has been incorporated, along with support for its implementation in new installations.

Service impact:
No interruptions to operations or services are expected during this maintenance.

Feb 20, 20:12 UTC
Feb 23, 2026
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Completed - The scheduled maintenance has been completed.
Feb 19, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 UTC
Scheduled - We would like to inform you that emergency maintenance has been scheduled for February 19th at 6:00 PM (UTC).

Reason for the activity:
A technical adjustment will be implemented to correct an issue identified in the agent module, specifically when responding to public messages on social network X.

Anticipated changes
• Correction to the agent module.

Service impact:
No interruptions to operations or services are expected during this maintenance.

Feb 19, 17:06 UTC
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.