Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 13, 2026 - 23:00 UTC
Scheduled
We would like to inform you that maintenance has been scheduled for the PureSocial platform on July 13th at 11:00 PM (UTC). Duration: 30 minutes.
Reason for the activity Implementing improvements to the platform.
Anticipated changes • Improvements Optimized WhatsApp user management: Contact identification and compatibility with different WhatsApp Business providers have been improved, increasing the reliability of conversation and notification management. • Fixes Open Messaging stability: A problem with assigning conversations to agents has been fixed, improving the functionality of inactivity rules and chat management.
Service impact No service interruptions or impacts are expected during this activity.
Posted Jul 12, 2026 - 17:51 UTC
This scheduled maintenance affected: Messaging Channel (WhatsApp Meta Channel, WhatsApp 360 Dialog Channel) and Contact Center Connector (Genesys Cloud Open Messaging).