All Systems Operational

Uptime over the past 90 days. View historical uptime.
Social Network Operational
Facebook Wall Channel Operational
Facebook Messenger Channel Operational
Instagram Feed Operational
Instagram DM Channel Operational
Twitter Channel Operational
Google Play Operational
Google my busniess Operational
Apple Store Operational
YouTube Channel Operational
Messaging Channel Operational
WhatsApp Meta Channel Operational
WhatsApp Sunshine Conversations Channel Operational
WhatsApp 360 Dialog Channel Operational
Campaign Manager Operational
WeChat Operational
Telegram Channel Operational
Contact Center Connector Operational
Genesys Cloud V2 Connector Operational
Genesys Cloud V1 Connector Operational
Genesys Cloud Open Messaging Operational
Genesys Engage Connector Operational
Genesys Connect Connector Operational
System Services Operational
DNS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 26, 2026

No incidents reported today.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

PureSocial || System update scheduled for September 24 at 23:00 UTC.
Completed - The scheduled maintenance has been completed.
Sep 24, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 UTC
Scheduled - We would like to inform you that maintenance on the PureSocial platform is scheduled for September 24th at 23:00 (UTC).
Duration: 30 minutes.

Reason for the activity
Various improvements will be implemented on the platform, aimed at operational optimization, technical compliance, and system resilience.

New Features
Display of agent translations.
Control over Agentless API usage in notifications.
Support for "Typing" and "Mark as Read" indicators for TikTok.

Improvements
Redesign of the process for sending libraries and canned responses.
Optimization of error handling for HSM message delivery.

Fixes
Fixed HSM message delivery issues caused by interaction creation failures.

Service impact
No interruptions to operations or services are expected during this maintenance.
Sep 24, 14:51 UTC

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

PureSocial || System update scheduled on September 15 at 23:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 UTC
Scheduled - We would like to inform you that maintenance has been scheduled for the PureSocial platform for September 15 at 23:00 UTC.
Duration: 30 minutes.

Reason for the activity
Implementing improvements and bug fixes on the platform.

Anticipated changes
Fixes
• Fix for sending `additionalInfo` during Cloud → Bot transfers.
• Fix for the display of public workflow-type messages in the agent portal.
• Fix for BSUID/BUID duplication issues involving the "+" character.
Improvements
• Purchase of prepaid credits for 3, 6, and 12-month periods based on usage.
• New connector for biometric validation.

Service impact
No service interruptions or impacts are expected during this activity.
Sep 15, 20:11 UTC

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

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