PureSocial Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Social Network Operational
90 days ago
99.99 % uptime
Today
Facebook Wall Channel Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Channel Operational
90 days ago
100.0 % uptime
Today
Instagram Feed Operational
90 days ago
99.97 % uptime
Today
Instagram DM Channel Operational
90 days ago
100.0 % uptime
Today
Twitter Channel Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Google my busniess Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
YouTube Channel Operational
90 days ago
100.0 % uptime
Today
Messaging Channel Operational
90 days ago
100.0 % uptime
Today
WhatsApp Meta Channel Operational
90 days ago
100.0 % uptime
Today
WhatsApp Sunshine Conversations Channel Operational
90 days ago
100.0 % uptime
Today
WhatsApp 360 Dialog Channel Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Operational
90 days ago
100.0 % uptime
Today
WeChat Operational
90 days ago
100.0 % uptime
Today
Telegram Channel Operational
90 days ago
100.0 % uptime
Today
Contact Center Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud V2 Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud V1 Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud Open Messaging Operational
90 days ago
100.0 % uptime
Today
Genesys Engage Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Connect Connector Operational
90 days ago
100.0 % uptime
Today
System Services Operational
DNS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BT-2026-PS-001 Puresocial.cx domain decommissioning Jul 31, 2026 23:00 - Aug 1, 2026 00:00 UTC

The PureSocial domain puresocial.cx will be discontinued as of April 30, 2026.
As part of this update, all integrations and configurations currently using this domain must be migrated to the new domain puresocialcx.com.
Posted on Mar 08, 2026 - 01:38 UTC
Jul 27, 2026

No incidents reported today.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026
PureSocial || System update scheduled on July 20th, 2026 (23:00 UTC)
Completed - The scheduled maintenance has been completed.
Jul 20, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 UTC
Scheduled - We would like to inform you that maintenance has been scheduled for the PureSocial platform on July 20th at 11:00 PM (UTC).
Duration: 30 minutes.

Reason for the activity
Implementing improvements and bug fixes on the platform.

Anticipated changes
Fixes
• BSP integration: Bug fixes and improvements to the Vonage connector and the WhatsApp account creation process (360Dialog).
• Notification sending: Outbound interactions will no longer be created when sending a template encounters errors.
• Administration portal: Correction of the display of dependent options when the Agentless functionality is disabled.
• Billing: Adjustments to the report sent to Genesys to only include the relevant 360Dialog channels and corrections to the usage display.
Improvements
• 360Dialog: Optimization of the account creation process, processing only new channels and eliminating the flow of revoked channels. • Outbound interactions: Incorporation of configurable context parameters for messages initiated from the history.
• Auditing: The regeneration of a number's API key is logged to improve traceability.

Service impact
No service interruptions or impacts are expected during this activity.
Jul 17, 18:43 UTC
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
PureSocial || System update scheduled for July 13th, 2026 (23:00 UTC)
Completed - The scheduled maintenance has been completed.
Jul 13, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:00 UTC
Scheduled - We would like to inform you that maintenance has been scheduled for the PureSocial platform on July 13th at 11:00 PM (UTC).
Duration: 30 minutes.

Reason for the activity
Implementing improvements to the platform.

Anticipated changes
• Improvements
Optimized WhatsApp user management: Contact identification and compatibility with different WhatsApp Business providers have been improved, increasing the reliability of conversation and notification management.
• Fixes
Open Messaging stability: A problem with assigning conversations to agents has been fixed, improving the functionality of inactivity rules and chat management.

Service impact
No service interruptions or impacts are expected during this activity.
Jul 12, 17:51 UTC
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