PureSocial Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Social Network Operational
90 days ago
100.0 % uptime
Today
Facebook Wall Channel Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Channel Operational
90 days ago
100.0 % uptime
Today
Instagram Feed Operational
90 days ago
100.0 % uptime
Today
Instagram DM Channel Operational
90 days ago
100.0 % uptime
Today
Twitter Channel Operational
90 days ago
100.0 % uptime
Today
Google Play Operational
90 days ago
100.0 % uptime
Today
Google my busniess Operational
90 days ago
100.0 % uptime
Today
Apple Store Operational
90 days ago
100.0 % uptime
Today
YouTube Channel Operational
90 days ago
100.0 % uptime
Today
Messaging Channel Operational
90 days ago
100.0 % uptime
Today
WhatsApp Meta Channel Operational
90 days ago
100.0 % uptime
Today
WhatsApp Sunshine Conversations Channel Operational
90 days ago
100.0 % uptime
Today
WhatsApp 360 Dialog Channel Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Operational
90 days ago
100.0 % uptime
Today
WeChat Operational
90 days ago
100.0 % uptime
Today
Telegram Channel Operational
90 days ago
100.0 % uptime
Today
Contact Center Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud V2 Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud V1 Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Cloud Open Messaging Operational
90 days ago
100.0 % uptime
Today
Genesys Engage Connector Operational
90 days ago
100.0 % uptime
Today
Genesys Connect Connector Operational
90 days ago
100.0 % uptime
Today
System Services Operational
DNS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PureSocial || System security update scheduled for May 5, 2026 (23:00 UTC) May 5, 2026 23:00 - May 6, 2026 01:30 UTC

We are informing you that maintenance on the PureSocial platform has been rescheduled for May 5th at 11:00 PM (UTC), with a duration of 150 minutes.

Reason for the activity
Security improvements will be implemented on the platform.

Anticipated changes
• The platform's communications security layer will be updated.
Service impact
No service interruptions or impacts are expected during this activity.
Posted on May 05, 2026 - 00:31 UTC

BT-2026-PS-001 Puresocial.cx domain decommissioning Jul 31, 2026 23:00 - Aug 1, 2026 00:00 UTC

The PureSocial domain puresocial.cx will be discontinued as of April 30, 2026.
As part of this update, all integrations and configurations currently using this domain must be migrated to the new domain puresocialcx.com.
Posted on Mar 08, 2026 - 01:38 UTC
May 5, 2026

No incidents reported today.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
PureSocial || System update scheduled for April 29, 2026 (23:00 UTC)
Completed - The scheduled maintenance has been completed.
Apr 29, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 UTC
Scheduled - We are informing you that maintenance on the PureSocial platform has been rescheduled for April 28th to 29th at 11:00 PM (UTC), lasting 30 minutes.

Reason for the activity
Improvements will be implemented on the platform.

Anticipated changes
• Optimization and stability:
Reduction in local/session storage usage and improvement of critical queries, increasing overall system performance.
• New functionalities (VOC):
Incorporation of conversation analytics and integration with provisioning and subscription APIs.
• User experience:
Adjustments to the agent portal and dashboards, improving visualization and interaction (private messages and multiple filters).

Service impact
No service interruptions or impacts are expected during this activity
Apr 29, 01:10 UTC
Apr 28, 2026
PureSocial || System update scheduled for April 28, 2026 (23:00 UTC)
Completed - The maintenance was cancelled and rescheduled for April 29th.
Apr 28, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 UTC
Scheduled - We would like to inform you that maintenance on the PureSocial platform is scheduled for April 28th at 11:00 PM (UTC), lasting 30 minutes.

Reason for the activity
A platform improvement will be implemented.

Anticipated changes
• Improved chat history management

Service impact
No service interruptions or impacts are expected during this activity.
Apr 26, 19:37 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
PureSocial || System update scheduled for April 23, 2026 (23:00 UTC)
Completed - The scheduled maintenance has been completed.
Apr 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 UTC
Scheduled - We would like to inform you that maintenance has been scheduled on the PureSocial platform for April 23rd at 23:00 hrs (UTC), lasting 60 minutes.

Reason for the activity
An update and improvements to the platform will be implemented.

Anticipated changes
🔹 Integration and Data
Implementation of mapping between WhatsApp userId and bsuid.
🔹 Scalability
Queue splitting by the last digit of the userId (configurable per tenant).
🔹 Integrations
Enabling WhatsApp call events via webhook.
Subscription validation in Genesys Cloud for channel setup.
🔹 Auditing
Logging of template deletion.
🔹 Validations
Validation of Chilean numbering for template sending.
🔹 Optimization
Improved chat history queries.

Service impact
No service interruptions or impacts are expected during this activity.
Apr 22, 00:49 UTC
Apr 23, 2026
Apr 22, 2026
PureSocial || System security update scheduled for April 22, 2026 (23:00 UTC)
Completed - The scheduled maintenance has been completed.
Apr 22, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 UTC
Scheduled - We inform you that maintenance has been scheduled on the PureSocial platform for April 22nd at 23:00 hrs (UTC), lasting 30 minutes.

Reason for the activity
An update aimed at the security of the platform will be implemented

Anticipated changes
• Modification of external output rules

Service impact
No service interruptions or impacts are expected during this activity.
Apr 21, 00:48 UTC
Apr 21, 2026

No incidents reported.

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