PureSocial || System update scheduled for April 23, 2026 (23:00 UTC)

Scheduled Maintenance Report for PureSocial Status

Completed

The scheduled maintenance has been completed.

Posted Apr 24, 2026 - 00:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 23, 2026 - 23:00 UTC

Scheduled

We would like to inform you that maintenance has been scheduled on the PureSocial platform for April 23rd at 23:00 hrs (UTC), lasting 60 minutes.

Reason for the activity
An update and improvements to the platform will be implemented.

Anticipated changes
🔹 Integration and Data
Implementation of mapping between WhatsApp userId and bsuid.
🔹 Scalability
Queue splitting by the last digit of the userId (configurable per tenant).
🔹 Integrations
Enabling WhatsApp call events via webhook.
Subscription validation in Genesys Cloud for channel setup.
🔹 Auditing
Logging of template deletion.
🔹 Validations
Validation of Chilean numbering for template sending.
🔹 Optimization
Improved chat history queries.

Service impact
No service interruptions or impacts are expected during this activity.

Posted Apr 22, 2026 - 00:49 UTC

This scheduled maintenance affected: System Services (DNS).