The incident related to message queue delays has been resolved. Message traffic has returned to normal parameters, and no further anomalies have been observed during the monitoring period
Stability has been confirmed, and all systems are operating as expected
We reiterate our commitment to providing better service
Sincerely,
Posted Apr 25, 2025 - 19:47 UTC
Monitoring
Dear Customers,
Please note that the queue issue has been controlled, no further delays in outgoing messages have been detected, and we are continuing to monitor message delivery. Our team is continuing to investigate the root cause of the intermittency.
We reiterate our commitment to providing better service.
Sincerely,
Posted Apr 23, 2025 - 04:21 UTC
Update
Dear Customers:
We inform you that the queuing event has been contained, no delay in outgoing messages has been identified, and our team continues to investigate the root cause of the intermittency.
We reiterate our commitment to providing better service.
Sincerely,
Posted Apr 22, 2025 - 21:53 UTC
Investigating
Dear Customers,
We are experiencing disruptions due to intermittent messages causing messages to accumulate in the queue. Our engineering teams are investigating the issue.
We reiterate our commitment to providing better service.
Sincerely,
Posted Apr 22, 2025 - 16:39 UTC
This incident affected: Social Network (Facebook Wall Channel, Facebook Messenger Channel, Instagram Feed, Instagram DM Channel, Twitter Channel, Google Play, Google my busniess, Apple Store, YouTube Channel) and Messaging Channel (WhatsApp Meta Channel, WhatsApp Sunshine Conversations Channel, WhatsApp 360 Dialog Channel, Campaign Manager, WeChat, Telegram Channel).