PureSocial || System update scheduled for September 24 at 23:00 UTC.

Scheduled Maintenance Report for PureSocial Status

Completed

The scheduled maintenance has been completed.

Posted Sep 24, 2026 - 23:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 24, 2026 - 23:00 UTC

Scheduled

We would like to inform you that maintenance on the PureSocial platform is scheduled for September 24th at 23:00 (UTC).
Duration: 30 minutes.

Reason for the activity
Various improvements will be implemented on the platform, aimed at operational optimization, technical compliance, and system resilience.

New Features
Display of agent translations.
Control over Agentless API usage in notifications.
Support for "Typing" and "Mark as Read" indicators for TikTok.

Improvements
Redesign of the process for sending libraries and canned responses.
Optimization of error handling for HSM message delivery.

Fixes
Fixed HSM message delivery issues caused by interaction creation failures.

Service impact
No interruptions to operations or services are expected during this maintenance.

Posted Sep 24, 2026 - 14:51 UTC

This scheduled maintenance affected: Messaging Channel (WhatsApp Meta Channel, WhatsApp 360 Dialog Channel).